FAQ

Frequently Asked Questions (FAQs)

1. What is Shivansh Gifts?

Shivansh Gifts is an online personalized gifting store offering premium laser-engraved wooden photo frames, custom gifts, mugs, keychains, pens, diaries, and many more unique gifts for every occasion.

2. How do I personalize my order?

Simply upload your photo, enter your custom text, and place your order. Our team will create a personalized design just for you.

3. What occasions are your gifts suitable for?

Our personalized gifts are perfect for birthdays, anniversaries, weddings, retirements, Mother's Day, Father's Day, Valentine's Day, housewarming, and many other special occasions.

4. Are your wooden products engraved or printed?

Our wooden products are laser engraved, giving them a premium, long-lasting finish that won't fade over time.

5. Can I preview my design before production?

Yes. For selected personalized products, we provide a design preview for approval before engraving begins.

6. How long does delivery take?

Most orders are processed within 1–3 business days. Delivery usually takes 3–7 business days depending on your location.

7. Do you deliver across India?

Yes, we deliver personalized gifts across India.

8. Can I place a bulk or corporate order?

Yes. We accept bulk and corporate gifting orders with special pricing.

9. What if I receive a damaged product?

Contact us within 48 hours with photos of the product and packaging for assistance.

10. Can I cancel or modify my order?

Orders can be changed or cancelled only before production starts.

11. What payment methods do you accept?

We accept UPI, credit cards, debit cards, net banking, and other secure online payment methods.

12. Do you offer Cash on Delivery (COD)?

COD availability depends on the product and delivery location.

13. How should I care for my wooden engraved gifts?

Keep the product away from excessive moisture and clean it with a soft, dry cloth.

14. Why should I choose Shivansh Gifts?

We offer premium quality, precise laser engraving, secure packaging, fast delivery, affordable prices, and dedicated customer support.

15. How can I contact Shivansh Gifts?

Reach us through our Contact Us page, email, WhatsApp, or phone.

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